Fidelity New Horizons Header

CRM Success Analyst

Applications are now closed

Location: Cannon St, London

Programme: Supported hire – 6 month placement

Fidelity International is looking for a Success Analyst to join their growing Client Relationship Management (CRM) team within the Technology department. As part of Fidelity’s strategic investment in CRM, they have embarked on a multiyear programme to implement a first-class solution based on the Salesforce platform.

This is a supported hire position with the possibility of an ongoing role at the end of the assignment – successful hires who have taken a career break of 2+ years will receive coaching support through the transition period from Women Returners.

About the Role

You will be responsible for building and maintaining relationships with business teams based in the UK, Continental Europe and Asia, responding to requests and issues as well as proactively advocating for business users needs. A key focus of this role will be coordinating with business analysts, solutions leads, developers and central infrastructure teams to provide a consistent and seamless face of technology to the users.  

What does the job involve?

Qualifications, Skills & Experience

About Fidelity International

Fidelity International offers world-class investment solutions and retirement expertise. They are a privately owned, independent company, who provide investment expertise, technology and service innovation to help their clients to achieve their financial goals.

They give their employees the freedom and responsibility to take control of their careers and hone their skills as they grow within their current role and beyond. Their pioneering investment philosophy looks to the long-term and recognises individuality, and they adopt the same approach to developing and rewarding their people.

Find out more about what Fidelity does, their history, and how you could be a part of their future at

How to apply

To apply with your CV and cover letter, please follow this link: Success Analyst

Please apply as soon as possible and mention in your cover letter that you are returning after a career break

If you have any questions feel free to contact the Fidelity team on